Building Trust: Axway's Path to Long-Term Partnerships - Michael Koo
Ready to transform your vendor relationship into a true partnership? Watch now: https://go2.axway.com/NA-WBN-2025-06-10BeyondthesoftwareWhyatrustedsupportpartneriskeytosuccess_LP-Registration.html?utm_source=youtube&utm_medium=social&utm_content=webinar_teaser Discover why choosing the right technology partner goes far beyond software features and pricing. In this clip from Axway's webinar, VP of Global Technical Support Michael Koo reveals how world-class support organizations build lasting relationships with their clients. Learn the strategic approach that transforms ordinary vendor interactions into trusted partnerships that can last decades. Key takeaways from this video: 🤝 Building long-term technology partnerships requires intentional trust-building at every interaction 💡 Trust isn't just a buzzword - it requires dedicated internal training and systematic approaches 🎯 Strategic support focuses on relationship building, not just problem-solving 📈 True partners help you recognize ongoing value from your software investments 🔄 Consistent trust-building processes ensure reliable partnership experiences TRANSCRIPT: We do not just want to solve your problems today. We really want to build a relationship with you while helping you recognize value from your software investment. We want to be your technology partner for the next twenty years or longer and understand that in order to do so, we need to gain your trust with each and every interaction you have with the global support team. And how we do that is actually quite straightforward. You see, trust is not a random generic word that we use haphazardly around the office. Rather, we dedicate recurring internal enablement sessions, to ensure everyone in Axway understands what it takes to earn and keep someone's trust. #TrustedPartner #TechnologySupport #VendorRelationships
