When a business stakeholder asks about the whereabouts of a managed file transfer (MFT) file, the search is on for answers. The majority of the time, the MFT gateway isn't the issue.
What can stop an MFT file in its tracks?
- Improper file naming conventions
- Incorrectly PGP encrypted files
- Nonresponsive FTP sites
- Expired user credentials
Detours in dissecting and resolving failures
Business stakeholders often have to contact MFT experts to understand why file transfers fail. Why? Logged file transfer data tends to be very granular, making it difficult to know where to look for information and generate insights.
Self-service monitoring paves a better route
With self-service MFT monitoring, businesses can empower file transfer stakeholders to see what has caused failures and resolve issues through:
- Proactive email alerts of file transfer failures, with reasoning for failure
- Role-based data views that highlight only relevant file transfer activity
- Correlation between related file transfers through common IDs
- Reports that summarize daily file transfer issues, among other trends
Make monitoring less of a burden for core MFT teams
Tracking down an MFT file doesn't have to mean calling in the reinforcements. Self-service tools like Axway Sentinel put power in the hands of stakeholders to get answers fast, without any impact on core MFT teams.
Explore more helpful techniques for navigating file transfer issues.
