AWS Transfer Family vs Axway Enterprise MFT: Why one thing is not like the other
Enterprise file transfer underpins revenue-critical business processes, yet too many organizations still manage MFT reactively by chasing missing files, reacting to outages, and absorbing avoidable costs. Axway Workbench changes that equation by delivering centralized visibility, proactive SLA monitoring, and automation across Axway SecureTransport and Axway Transfer CFT environments, transforming managed file transfer (MFT) from a hidden risk into a measurable business advantage.
The ROI challenge with traditional MFT operations
Without centralized visibility and automation, MFT teams face:
- Service level agreement (SLA) breaches that lead to penalties, chargebacks, and damaged partner trust
- Long incident resolution times that inflate labor and downtime costs
- High ticket volumes driven by basic “where’s my file?” requests
- Growing operational overhead as MFT environments scale
The financial impact is real. In the Uptime Institute’s 2024 Resiliency Survey, 54 percent of organizations reported their most recent significant outage cost more than $100,000, and 16 percent reported costs exceeding $1 million, with incident duration and recovery inefficiency as key cost drivers.
How Axway Workbench delivers quantifiable ROI
- Prevent SLA failures and revenue loss
Workbench proactively monitors the data itself, not just jobs or systems by alerting teams when critical files are late, missing, or incomplete so action can be taken before business impact occurs. This helps protect revenue streams, avoid contractual penalties, and maintain partner confidence. - Reduce incident cost through faster resolution
With end-to-end file traceability, centralized health dashboards, and integrated corrective actions, Workbench dramatically shortens root cause analysis. Teams no longer stitch together logs from multiple servers or pull in multiple specialists to resolve issues. Industry research underscores the value of speed. ITIC reports that downtime inefficiencies can cost organizations more than $5,000 per minute, driven largely by extended diagnosis and recovery times. - Shrink operational overhead with self-service
Workbench enables self-service visibility for business users and partners, allowing them to check file status and history without opening support tickets. Routine operational tasks — such as certificate management and configuration checks — can also be automated or delegated, relieving pressure on specialized MFT teams. According to MetricNet, service desk tickets cost around $50 each, and up to 60 percent of requests could be resolved through effective self service capabilities.
A centralized foundation for sustainable ROI
Workbench consolidates operational visibility, SLA intelligence, and automation into a single control plane, reducing tool sprawl and manual effort while increasing consistency and confidence across MFT operations. As environments grow, this centralized approach ensures costs scale predictably rather than exponentially.
The bottom line
Axway Workbench turns managed file transfer into a predictable, scalable business service:
Fewer SLA penalties and escalations
- Lower incident costs through faster resolution
- Reduced ticket volumes via self-service
- Improved operational efficiency without additional staffing
Now you do the math. With every avoided outage, shortened incident, and deflected ticket, Workbench delivers measurable ROI today and as your MFT environment grows.
How can Workbench reduce outages, eliminate “where’s my file?” tickets, and protect revenue at scale?
