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The numbers across the top display any emerging issues with the order during the day. Note that there are two orders
at risk of missing their projected deadline. By clicking on the red square, one can investigate this situation deeper.
Along the right side of the screen is a list of orders held up in a specific processing step as evaluated by comparing
average processing time for that step versus time the order has been delayed in that step.
The time metrics below the activity icons in the center of the page show the average duration for each process. Using
these, managers can gauge operational performance. The order capture duration is considered high in this case and
is a prime candidate for further investigation. The remedy may be a matter of adding resource capacity or otherwise
optimizing the process.
Figure 2. Order fulfillment app monitoring multi-tier supply chain parameters — system overview
Process Performance
