Customers Unscripted | Bundesagentur für Arbeit enables secure, seamless eGov services with Axway
Learn more: www.axway.com In Germany, Bundesagentur für Arbeit (BA) is the federal agency responsible for providing a range of labor market services for employers and employees. BA’s 100,000 employees assist tens of thousands of people every day. As a forward-looking organization, BA has been evolving its approach to delivering and managing its services to take advantage of digital technology for more than two decades. Walter Karl, Lead Architect, IT Department at Bundesagentur für Arbeit, explains, “Local and national governments began to recognize that digital channels had the potential to transform their approach to service delivery — enabling citizens to access the support they require without the need to call or visit government offices. As these changes gained momentum in the early 2010s, there were many new opportunities for BA to add value for the German taxpayer through eGovernment services.”
![What is EDI [Electronic Data Interchange]?](https://i.ytimg.com/vi/6aDjuPn0iAo/hqdefault.jpg)
