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axway.com
Axway digital supply chain solutions in action
Transportation and logistics
Meet SLA commitments by improving customer integration
Challenges
• Speed on-boarding of new customers
• Improve delivery time and accuracy
• Reduce process and response times to increase uptime
• Prevent out of stock in "Make to Stock" situations
• Improve order lead time and accuracy in "Make to Order" situations
• Provide order status to customers in real time
• Be proactive on operational issues
• Ensure compliance with internal security policies
• Gain visibility into orders stuck in process
Solution: Axway Analytics + B2Bi
Axway Analytics – an operational intelligence solution that enables business users to make faster, smarter
decisions is combined with Axway B2Bi – an advanced B2B gateway solution to:
• Gain technical monitoring and alerting capability at the B2B integration layer for all critical components
• Ensure monitoring and alerting for all transaction errors is in place
• Implement high availability and disaster recovery for the B2B integration layer
• Implement scalability to accommodate peak loads
Outcome
• Increased forecast accuracy of 25%
• Freight charge reductions from 5% to 3.5% of volume
• Improved customer relations
• Reduced SLA penalties and chargebacks
• Accelerated time-to-market and partner on-boarding by a factor of 20
• Achieved 99.99% system uptime
Who wants what: transportation and logistics
VP, B2B Operations wants to:
• Implement a reliable and scalable EDI platform
with full visibility into transactions
• Meet customer SLA commitments
• Avoid customer attrition or missed bidding
opportunities for new business
