axway.com
CUSTOMER CASE STUDY
axway.com
INDUSTRY
Insurance
GEOGRAPHY
France
CHALLENGE
To create a customer-centric
platform for insurance services,
Macif selected Amplify API
Management to manage a
growing set of more than 300
business APIs. The solution
empowers the business to
provide services via external
partners and to create new
offers for customers.
SOLUTION
Amplify API Management
RESULTS
• 300+ APIs with business logic
• 30 million API calls handled daily
• Opens new possibilities
for customers and partners
Macif strengthens customer
engagement with Amplify
API Management
Creating an open platform for seamless
customer services
Becoming number one in customer service
As one of the leading mutual insurance companies in France, Macif offers
its 5.7 million members a broad range of insurance policies across health,
life, and property and casualty, as well as loans and savings products.
In general, consumers want seamless, personalized, and real-time service,
from a single point of contact.
Fabrice Leyglène, IT Director at Macif, says: "We have an ambitious plan to
transform and unify our three core information systems by the end of 2026.
The goal is to support the corporate ambition to become number one in
customer relations by opening up our systems, securing them and adapting
them to the challenges of today and tomorrow."
Macif aimed to create a multi-brand, multi-distributor model that would
better serve the needs of customers throughout the lifecycle. In addition,
the company looked for a way to enable the seamless delivery of new
products and services from both Macif and third-party organizations.
Secure, high-performance connections
Macif is extending its existing API-based strategy to open its systems
internally and externally, building a customer-centric intermediation layer
that will span all functions and applications.
"With a view to creating a customer information system spanning all of our
business functions, we have put in place an exchange layer to API-enable our
information systems to open them to the outside world and thereby create
new offers with partners for the benefit of our members," says Fabrice Leyglène.
