RL - Retail

axway.com 2 With the addition of new digital client channels, Monoprix realized it needed a solution that could provide end-to-end visibility over the entire outbound logistics supply chain, and be able to detect abnormal situations and generate alerts so problems could be resolved rapidly. Managing outbound logistics Choosing Axway Decision Insight To provide oversight of outbound logistics and support the development of new digital client channels, Monoprix decided to deploy a solution that would interface with existing IT systems. The solution would have to: • Provide end-to-end monitoring of data flows and business processes • Model the entire order lifecycle to ensure orders aren't lost in the company's heterogeneous IT systems, which implement a variety of communication protocols • Send an alert when an order is blocked, with an escalation process to ensure rapid resolution of the problem • Analyze the financial impact of blocked or incomplete orders and determine the level of intervention required • Ensure that stores receive delivery on time • Provide an audit trail that captures the history of every order and determines how long it took to transit the system After examining several market-leading products, Monoprix selected Axway Decision Insight. "One of the key advantages of Axway's solution was the ability to rapidly deploy a lean pilot," said Jérôme Simon, Implementation Team Manager at Monoprix. "We could have a proof of concept in a matter of days." To deploy the solution, Axway Decision Insight was plugged into every IT system involved in outbound logistics so it could monitor each order as it went through the fulfillment process — from order entry and stock management to delivery by the company's logistics service providers. The project launched in February 2015 and went live with full-scale deployment in June. Today, the Axway solution monitors an average of 200,000 orders — a value of several million euros — per day across all stores. Launching a new e-commerce site Guaranteeing same-day or next-day delivery In December 2015, Monoprix launched a new, fully integrated e-commerce sales channel. Customers could now place orders online and arrange for home delivery or pickup in the store of their choice. In France, lead-times for home delivery have become increasingly short, with same-day or next-day delivery increasingly the norm. To compete effectively and meet customer demand, Monoprix committed to provide home delivery of a customer's entire e-commerce order within 24 hours, and offered same-day service for in-store pickup. One of the key advantages of Axway's solution was the ability to rapidly deploy a lean pilot. We could have a proof of concept in a matter of days.

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