RL - Retail

axway.com 3 For Monoprix to make good on these commitments, customer orders had to be processed efficiently, with no orders lost. Any problems needed to be flagged and rapidly resolved. But, when the retailer first launched its e-commerce platform, it had no visibility over the end-to-end process and didn't know whether it was meeting its SLAs. To fix this, Monoprix deployed Axway Decision Insight over the e-commerce platform to monitor all customer orders and ensure the company could meet its commitments. Governing the flow of data Using dashboards to monitor the order fulfillment process To supervise the order fulfillment process, Monoprix now relies on a series of dashboards provided by Axway Decision Insight. These include: • Stock dashboard. Detects orders blocked in the system • Failure dashboard. Detects rejects in the system • Search dashboard. Locates a particular order, for example • Audit trail dashboard. Captures the end-to-end trajectory of one or more orders These dashboards provide the leverage to intervene in real time to resolve issues and allow Monoprix to meet its SLAs with customers and stores alike. Reduced operational risk Benefits of the Axway solution With Axway Decision Insight now deployed across Monoprix's outbound logistics supply chain, the company has seen an array of benefits: • Reduced operational risk. Now, orders aren't lost, delivery deadlines aren't missed, and stores aren't out of stock. "With Axway Decision Insight, we can identify order errors in real time," said Simon. "By doing this upstream, we avoid tens of thousands of euros' worth of blocked orders every day." • Process optimization. Monoprix can now do a fine-grained analysis of processes to identify which orders take too long, determine the source of the problem and modify its processes accordingly. • End-to-end visibility. Monoprix now monitors the entire order fulfillment process and has a predictive-analytics capability so that warnings can be issued about problems that are likely to occur unless action is taken. • Enhanced customer experience. In-store customers can find their favorite products and online customers can obtain real-time information about their order. "Axway Decision Insight plays a critical role for Monoprix as it enables us to secure the processes that underlie our core business," said Simon. "With Axway's solution, we can protect our two main sales channels: our stores and our e-commerce business." With Axway Decision Insight, we can identify order errors in real time. By doing this upstream, we avoid tens of thousands of euros' worth of blocked orders every day."

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