RL - Retail

CS Monoprix stays one step ahead with Axway Decision Insight

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axway.com INDUSTRY Retail GEOGRAPHY Clichy, France CHALLENGES Monoprix needed end-to-end visibility across its outbound logistics supply chain to ensure reliable order fulfillment and timely store replenishment. SOLUTION Axway Decision Insight RESULTS • Reduced operational risk, ensuring that orders aren't lost, delivery deadlines aren't missed, and stores aren't out of stock • Process optimization through fine- grained analyses of processes to identify which orders take too long • End-to-end visibility over the order fulfillment process, with predictive analytics, so warnings can be issued about problems that will occur unless action is taken • Enhanced customer experience, both for in-store customers who can always find their favorite products, and for online customers who can obtain real-time information about their order Monoprix stays one step ahead with Axway Decision Insight Busy retail stores and a new e-commerce site give customers what they want, when they want it A leading French retailer A major presence on the ground — and now online A major French retail chain, Monoprix serves 800,000 customers each day, offering some 30,000 products including groceries, clothing, household items, hardware and gifts. In addition to its new e-commerce site, Monoprix has more than 500 stores in France and over 90 worldwide. The retailer also opens five new stores every week. With 21,000 employees, Monoprix had a turnover of €4.2 billion in 2014. Ensuring store replenishment The need for end-to-end visibility Every day, Monoprix receives orders from its stores and from individual customers who purchase goods through its e-commerce site. The company needs to ensure reliable order fulfillment — whatever the source of the order — and meet SLAs for the timely delivery of goods to stores and end customers. In its flourishing brick-and-mortar business, Monoprix has to ensure timely store replenishment to avoid out-of-stock situations that could lead to a loss of revenue, customer churn, and harm to the corporate image. Much of its stock is replenished with just-in-time delivery, making it essential to have real-time visibility into the status of orders. To manage its outbound logistics, Monoprix had a number of different IT systems, each of which played a specific role in the supply chain. As business expanded, the IT systems became more complex, and orders often became blocked in one of the systems without anyone noticing it. Usually, the problem only surfaced when a delivery deadline was missed — far too late to meet the SLA and customer expectations. CUSTOMER CASE STUDY

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