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axway.com
Axway digital supply chain solutions in action
Manufacturing
Monitor order fulfillment to meet customer requirements
Challenges
• Meet SLAs for delivering products to customers
• Respond more rapidly to customer questions
• Get proactive notification when problem situations occur
• Provide easy access to requests status
• Avoid detriment to brand image
• Reach revenue goals
• Implement real-time tracking of items from order request to receipt
Solution: Axway Analytics
Axway Analytics is an operational intelligence solution with dashboards and alerts to provide full visibility into
what is happening now, notify users of threats and opportunities that require immediate action, and assess the
potential impact of decisions on client, regulatory, and business obligations. This solution:
• Ensures real-time tracking of items from customer request to product delivery
• Provides proactive monitoring to avoid missing SLAs and accelerate problem resolution
• Delivers the ability to collect data from multiple sources and provide a single view
• Enables historical reporting on activity
Outcome
• Reduced SLA penalties and chargebacks
• Improved upscale brand image
• Accessible dashboard cockpit via simple web click shows order status and activity
Decision-making made easy
Axway supply chain solutions with automated
dashboards and notifications provide real-time
visibility, and reveal conditions that need
prioritized attention.
