RL - Insurance

Customer Q & A: Allianz

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Customer Q&A: Modernizing IT to speed innovation and improve the customer experience axway.com For the past several years, the Allianz insurance company has been making incremental IT and cultural changes to meet its clients' evolving needs and rising expectations. We sat down with Alexander Heinrich, Director of Organization and Architecture Solutions at Allianz France, to ask him some questions about the French unit's successful digital transformation. Did you see your transformation as an obligation? It was necessary to meet the market's new requirements for flexibility and skills. We got to a point where our model had limits. Insurance is a sector that did not innovate as much in the past as it does today. Successive layers were added over time, and our information system was very fragmented. So it was vital to rethink it and modernize it. How did you go about it? We started in 2012. The transformation was as much about culture as it was about technology. At a technological level, we implemented two projects. One, the Allianz Infrastructure Transformation program, initiated by the group to modify the internal network and data centers, and to give all entities an identical technological base. Two, the Global One project to renew our management system. When renovating a management system, either you improve on what exists, which is easy but costly, or you try to imagine what the future looks like and build it on a new basis. This implies sorting through what you have accumulated over the past. It's a real challenge to break down what has been done correctly. You have to find the right balance. "The transformation was as much about culture as it was about technology." Alexander Heinrich, Director of Organization and Architecture Solutions, Allianz France

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