RL - Public Sector

The Association of Southeast Asian Nations (ASEAN)

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axway.com CUSTOMER CASE STUDY INDUSTRY Government GEOGRAPHY Asia Pacific CHALLENGE Swap a paper-based approach to customs for a swift, secure, and accurate electronic system. SOLUTION Axway B2Bi RESULTS ASEAN replaced slow and costly customs processes with a digital platform, enabling member states to rapidly exchange cross-border cargo documentation. The Association of Southeast Asian Nations (ASEAN) ASEAN supercharges trade in Southeast Asia with electronic transfer for key customs documents Since 1967, the Association of Southeast Asian Nations (ASEAN) has strived to accelerate economic growth, social progress, and cultural development through regional collaboration. Today, ASEAN comprises ten member states: Brunei, Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, Singapore, Thailand, the Philippines and Vietnam. ASEAN knows that fast and efficient trade between its members is a powerful way to stimulate economic growth. To incentivize intraregional trade, ASEAN countries have agreed to preferential tariffs for nearly all locally sourced goods, creating and expanding markets for these products. However, facilitating the smooth movement of goods within the region presented some tough challenges. ASEAN's rules required traders to produce written proof that products were produced in the region before preferential tariffs could be applied. Manual processes drive costs In the past, shipping goods between ASEAN countries depended heavily on manual, paper-based processes. In some cases, information recorded on paper customs documents had to be hand-delivered by couriers and then re-keyed into more than 20 different electronic systems. As well as driving up the cost and complexity of the shipping process, this manual way of working dramatically increased the risk of human error. If errors crept into the paperwork or key documents were missing, containers often needed to be held at port for up to 14 days — increasing costs further still.

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